Return & Replacement Policy

At Junk Station, every piece of jewellery is carefully handcrafted and thoroughly inspected before dispatch to ensure it reaches you in perfect condition. As many of our products are handmade and delicate, we maintain a strict return and replacement policy.

Returns

We do not accept returns for reasons such as change of mind, personal preference, incorrect selection, or any reason other than receiving a damaged product.

Returns will only be considered if the product is received in a damaged condition.

Mandatory Unboxing Video

To request a replacement for a damaged product, you must provide a continuous, unedited video of the package being opened from the moment the sealed parcel is first shown until the product is fully unpacked.

The video must:

  • Clearly show the sealed package before opening.
  • Be recorded in one continuous take without pauses, edits, or cuts.
  • Clearly capture the condition of the product upon opening.

Claims submitted without a valid unboxing video will not be accepted under any circumstances.

Replacement Policy

If, after verification, the product is found to have been damaged during transit or there is a genuine manufacturing issue, we will provide a replacement of the same product, subject to product availability.

If the same product is unavailable, our customer support team will assist you with a suitable alternative or an appropriate resolution.

Refund Policy

Junk Station does not offer refunds on any purchase.

Only replacement requests are eligible for genuine claims that meet the requirements stated in this policy.

Reporting a Damaged Product

Please notify us within 48 hours of receiving your order by contacting our customer support team with:

  • Your Order Number
  • The mandatory unboxing video
  • Clear photographs of the damaged product
  • A brief description of the issue

Requests made after the reporting period may not be eligible for replacement.

Conditions

Replacement requests may be rejected if:

  • The mandatory unboxing video is not provided.
  • The video has been edited, paused, or appears tampered with.
  • The product shows signs of use, alteration, or mishandling after delivery.
  • The damage is caused after the product has been received by the customer.
  • The request is made beyond the specified reporting period.

Contact Us

For any questions regarding your order or this policy, please contact our customer support team. We are always happy to assist you.